We do not anticipate a delay in the processing of any child support payments received due to the coronavirus. Our state disbursement unit and payment processing team continue to ensure that payments are processed and disbursed timely.
The health and safety of our staff and customers are always our highest priority, and we are minimizing contact to keep everyone safe. It is easy to make payments using other methods. (click here for payment options)
We encourage you to use our various forms of electronic communication when you have questions or updated information. To email your caseworker choose the option "Contact my caseworker" to get your caseworker's email address.
At this time, these funds will be collected and disbursed in line with the Federal Offset Program (FOP). The stimulus payments will be paid to Americans through the Department of Treasury. Under the Code of Federal Regulations, 45 CFR 303.72, we are required to collect these funds. The stimulus package did not omit child support from collecting this collections as it did with student loan debts and other federal debts.
You might experience a small delay. Our offices are staffed and work is continuing. Alaska CSSD is committed to getting support to families. If we have office or work impacts due to COVID-19 virus, we will continue to post updates on this page.
Yes. Our email system is secure and we encourage electronic communications. You can find your caseworker's email address by clicking the "contact my caseworker" option on our main page. If you do not have a caseworker please email us at firstname.lastname@example.org.
A child support order continues until it is modified or terminated. This means your child support will still be due. Depending on the length of the lay-off, a modification may be appropriate. (click here for more information) If you receive unemployment compensation, your child support may be withheld from these benefits.
Your employer is responsible for withholding child support from any earnings you receive and sending those payments to AK CSSD. If you are experiencing unpaid time off, we recommend you make other arrangements to pay your support obligation.
We are now accepting online payments! This new service is available online through our new "CSSD Member Services Portal". Sign up today! It's quick and easy, just go online and visit our payment portal.
Yes. You will need to make an appointment through your paternity caseworker. At this time, all appointments are being conducted through LabCorp, and their services continue.
We offer online account services to participants. You can sign up for an account here.
To collect and disburse child support payments.
We strive to ensure children receive their support through cooperation and collaboration using innovation to drive our success with the communities, partners, and families we serve.
Alaska Department of Revenue
CHILD SUPPORT SERVICES DIVISION
550 W 7th Ave, Suite 310
Anchorage AK 99501-6699Phone: 907-269-6900Fax: 907-787-3220
American with Disabilities Act (ADA) Accommodation Requests:
If you require an accommodation to access our services due to a disability, please contact our Anchorage Office.