Alaska Department of Revenue CHILD SUPPORT SERVICES DIVISION

➲ Fraud Alert: Phone scammers posing as CSSD employees – threatening to take to jail without payment

Alaska CSSD has recently taken reports from clients who received scam phone calls from people posing as CSSD employees. The scammer tells the client that if they do not make an immediate payment of $10,000 on their case, they will be taken to jail. The scammer then asks for a same-day payment over the phone with various methods of payment. CSSD is not set up to take phone payments at this time.

1. At no time will a CSSD employee threaten a client with jail without immediate payment or direct a client to make a same-day payment with threat of immediate incarceration.
2. For a same-day payment, CSSD representatives will direct clients to visit CSSD’s website for payment options: http://childsupport.alaska.gov/Home/Payment-Information.aspx
3. CSSD will never call you about payments during non-business hours (evenings, most weekends, and holidays).
4. If a CSSD rep is legitimately calling you, they will verify your identity.
5. Clients should be aware of scams and are asked to contact their caseworker with related questions: http://childsupport.alaska.gov/Home/Contact-Us.aspx
6. If you have fallen victim to this scam and suffered a financial loss, file a report with the Anchorage Police Department online at www.muni.org/police.

Scammers can sometimes change their phone caller ID to appear as a local number. If you believe the person you are speaking with is not a CSSD representative, hang up, and call 907-269-6900.