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You are here: Home / Fraud Alert

➲ Fraud Alert: Phone scammers posing as CSSD employees – threatening to take to jail without payment

Alaska CSSD has recently taken reports from clients who received scam phone calls from people posing as CSSD employees. The scammer tells the client that if they do not make an immediate payment of $10,000 on their case, they will be taken to jail. The scammer then asks for a same-day payment over the phone with various methods of payment. CSSD is not set up to take phone payments at this time.

  1. At no time will a CSSD employee threaten a client with jail without immediate payment or direct a client to make a same-day payment with threat of immediate incarceration.
  2. For a same-day payment, CSSD representatives will direct clients to visit CSSD’s website for payment options: http://childsupport.alaska.gov/Home/Payment-Information.aspx
  3. CSSD will never call you about payments during non-business hours (evenings, most weekends, and holidays).
  4. If a CSSD rep is legitimately calling you, they will verify your identity.
  5. Clients should be aware of scams and are asked to contact their caseworker with related questions: http://childsupport.alaska.gov/Home/Contact-Us.aspx
  6. If you have fallen victim to this scam and suffered a financial loss, file a report with the Anchorage Police Department online at www.muni.org/police.

Scammers can sometimes change their phone caller ID to appear as a local number. If you believe the person you are speaking with is not a CSSD representative, hang up, and call 907-269-6900.

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Mission:

To collect and disburse child support payments.

Vision Statement:

We strive to ensure children receive their support through cooperation and collaboration using innovation to drive our success with the communities, partners, and families we serve. 

Alaska Department of Revenue

CHILD SUPPORT SERVICES DIVISION

550 W 7th Ave, Suite 310
Anchorage AK 99501-6699
Phone: 907-269-6900
Fax: 907-787-3220

American with Disabilities Act (ADA) Accommodation Requests:
If you require an accommodation to access our services due to a disability, please contact our Anchorage Office.

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