Will my Child Support Payments be delayed due to COVID-19?

We do not anticipate a delay in the processing of any child support payments received due to the coronavirus. Our state disbursement unit and payment processing team continue to ensure that payments are processed and disbursed timely.

Is CSED open to the public for in-person payments?

We encourage you to use our online payment option, which is available to you 24/7. (Click here for payment options.)

If you need to pay in person, we welcome you Monday through Wednesday, 10 AM to 4 PM.  During these hours, you may choose the payment drop box in the lobby or the payment window staffed by a CSED representative.  

What if I have questions about my case?

We encourage you to use our various forms of electronic communication when you have questions or updated information. To email your caseworker choose the option "Contact my caseworker" to get your caseworker's email address.

How will the COVID-19 Stimulus Bill affect my child support?

At this time, these funds will be collected and disbursed in line with the Federal Offset Program (FOP). The stimulus payments will be paid to Americans through the Department of Treasury. Under the Code of Federal Regulations, 45 CFR 303.72, we are required to collect these funds. The stimulus package did not omit child support from collecting this collections as it did with student loan debts and other federal debts.

Will there be delays in receiving a return phone call from my child support case manager?

You might experience a small delay. Our offices are staffed and work is continuing. Alaska CSED is committed to getting support to families. If we have office or work impacts due to COVID-19, we will continue to post updates on this page.

Can I discuss my case through email?

Yes. Our email system is secure and we encourage electronic communications. You can find your caseworker's email address by clicking the "contact my caseworker" option on our main page. If you do not have a caseworker please email us at dor.csed.customerservice.anchorage@alaska.gov.

I'm the parent who pays support. If I'm laid off due to COVID-19, what happens to my child support obligation?

A child support order continues until it is modified or terminated. This means your child support will still be due. Depending on the length of the lay-off, a modification may be appropriate. (click here for more information) If you receive unemployment compensation, your child support may be withheld from these benefits.

If my employer temporarily closes, will they still send my child support payment?

Your employer is responsible for withholding child support from any earnings you receive and sending those payments to AK CSED. If you are experiencing unpaid time off, we recommend you make other arrangements to pay your support obligation.

I need to pay my child support directly because my employer has closed. What are my options?

We are now accepting online payments! This service is available online through our  "CSED Member Services Portal". Sign up today! It's quick and easy.   Using a myAlaska account, go to our CSED Member Services Portal, enter your member number and passphrase.  At the member menu, choose the "Payments" option.

Can I still take a paternity (DNA) test?

Yes. You will need to make an appointment through your paternity caseworker. At this time, all appointments are being conducted through LabCorp, and their services continue.

How can I get information about my child support case online?

We offer online account services to participants. You can sign up for an account here.

COVID-19 Employers' FAQ

My employee is not working enough hours to continue medical insurance, but they have a National Medical Support Notice. What do I do?

If an employee isn't working enough hours to qualify for health insurance, we do not require you to continue providing insurance pursuant to the National Medical Support Notice. If the children are unenrolled, notify us so the case can be updated.

My business has temporarily closed due to COVID-19.  Will we be sanctioned if we don't respond within a required time?

No, but you need to respond as soon as possible.

My employees are working reduced hours. How do I withhold child support if their paycheck is reduced?

Withhold the full amount based on the pay period frequency, subject to the withholding limits explained in the income withholding order.